1. What types of sunglasses do you offer?
We specialise in premium designer eyewear, offering a diverse range of styles including classic Black, sophisticated Blue, trendy Cat Eye, versatile Clear frames, and various colours like Gold, Green, Havana, Pink, Purple, Red, and Silver. Our collection features multiple shapes such as Rectangle, Rimless, and Round designs from esteemed brands including Salvatore Ferragamo, Serengeti, Silhouette, and Smith.
2. Do you ship to my country?
We proudly offer global delivery services to most international destinations. However, we are currently unable to deliver to addresses in Asia and select remote areas. For specific questions about your location, please contact our customer service team.
3. What shipping options are available?
We provide two premium shipping methods: Standard Shipping (£12.95) via DHL or FedEx with delivery within 10-15 days after dispatch, and Free Shipping for orders over £50 via EMS with delivery within 15-25 days after dispatch. Both options include full tracking and insurance.
4. How long does order processing take?
Each order receives meticulous attention from our Cambridge-based team. We require 1-2 business days to carefully prepare your sunglasses, ensuring they meet our exacting quality standards before dispatch.
5. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience and security.
6. Are there any additional import charges?
As a global retailer, we handle all customs documentation for international shipments. However, additional import duties or taxes may apply depending on your country’s regulations, which are the responsibility of the recipient. These charges are not included in our product prices or shipping fees.
7. What is your return policy?
Your satisfaction is paramount. We offer a 15-day return period from the date of receipt. Please visit our Returns Policy page for detailed information on procedures and conditions.
8. How can I track my order?
You will receive confirmation and tracking information via email once your order has been dispatched from our Cambridge headquarters.
9. How do I contact customer service?
Our Cambridge-based customer service team is always pleased to assist you. Please contact us at [email protected] for any inquiries related to deliveries or other concerns.
10. What makes your eyewear collection special?
Our curated collection represents the pinnacle of luxury eyewear craftsmanship, combining refined aesthetics with exceptional quality. We believe that acquiring luxury eyewear should be as seamless and refined as the products themselves, which is reflected in every aspect of our service.
Should you have any further questions not addressed here, please do not hesitate to contact our customer service team at [email protected]. We are committed to ensuring your Silhouette Shop experience exceeds expectations.