Shipping & Returns

Shipping Information

At Silhouette Shop, we are committed to delivering your premium eyewear with care and efficiency. We ship globally (excluding Asia and some remote areas) using trusted courier services to ensure your order arrives safely.

Order Processing

Please allow 1-2 business days for order processing before your item is shipped.

Shipping Methods & Delivery Times

We offer two convenient shipping options:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after dispatch
• Free Shipping (Orders over £50): Shipped via EMS with delivery within 15-25 business days after dispatch

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

Your satisfaction is our priority at Silhouette Shop. We strive to make our returns process as straightforward as possible while maintaining the highest standards of product quality and hygiene.

Eligibility Criteria

To qualify for a return or exchange, your item must meet the following conditions:

• Returned within 15 days of receiving your order
• In original, unworn condition with no signs of wear or damage
• In the original packaging with all protective films intact
• Accompanied by the original receipt or proof of purchase

Return Process

Follow these simple steps to initiate your return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order to request a return authorization
2. Package the item securely in its original packaging, including all accessories and documentation
3. Clearly mark your order number and reason for return on the outside of the package
4. Ship the package to our returns address provided in your authorization email

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will notify you via email regarding the approval status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund appearing in your account may vary depending on your payment provider’s policies.

Exchange Process

For exchanges, please indicate your desired alternative product (style, color, etc.) in your return request. Once we receive and inspect your returned item, we will ship your exchanged product using your preferred shipping method. Any price differences will be charged or refunded accordingly.